This site was an international collection of evidence that many JVC camcorders have design and manufacturing defects. Owners were then expected to pay for "repairs" which did not work. JVC was taken to court here in the USA because thosands felt chated. Originally I dealt Steven Berk, a class-action lawyer who seemed interested in helping. After more than 2 years, the lawsuit was settled, with inconclusive results. Read below for more information.

Monday, June 14, 2004

AskAnOwner.com -- Read a Question about JVC GR-DVL 815U

"JVC GR DVL915U camera shows error message 'remove and reattach battery' then ' unit in safeguard mode' these are labeled as E01 (error message).

I removed my original battery multiple times, recharged original battery and reattached; bought new battery, charged and reattached several times. Same messages. Book says go to my dealer. My dealer is Circuit City (fat chance anyone there knows anything other than running a register).
Any suggestions?"

JVC DVM-90 error message

"I still have not been able to get my tape out. In cantacting Stacy at JVC I got an even higher quote to 'look' at the camcorder. She even suggested I buy and analog camcorder to replace the JVC model. Did not get a lot of help here. Though I did go purchase a Sony handycam yesterday. I give up on the JVC model. So the answer for me was to scrap the defective unit and purchase another brand. My model was not the DVM-90, but it probably has a similar tape mechanism.
They like for us to purchase the extended warranties. If we have pre- paid to get the defective units fixed, then we are not squawking about them here.
I do have a suggestion for those with this problem. JVC won't fix the issue until the cost of 'not' fixing it exceeds the 'cost' of us grumbling to each other about it.
I have started going on to sites selling my camcorder that have customer reviews (such as Amazon). I review the camcorder explaining the problems I had with my unit. Even if we can't get JVC to step up to fix/replace the deffective units out there already, we can at least warn others who are in the market for a camcorder. My review on Amazon has already had 4-5 clicks that someone found the review useful. You don't have to purchase the item through them to provide a review. I am currently looking for other sites with customer review capabilities.

-- john (john_vw@hotmail.com), June 09, 2004. "

JVC DVM-90 error message

"I took some compressed air to it and it worked for a little bit. now where ever i go i take a bottle of that stuff. good luck

-- Brian (spookyechc@optonline.net), June 04, 2004."

JVC DVM-90 error message

"Toss it in the trash and get a different brand.

-- Brenda Miller (Bmiller8456@yahoo.com), May 07, 2004. "

Digital Camera Discussion

Posted by Tbuzz on May 14, 2004 at 00:12:35:
In Reply to: Re: ?? intermittent error message 'e04' on my JVC digital vid cam. posted by Tim on June 21, 2003 at 13:23:16:
your so not alone. I have a DVM-90 and and had a DVM 70 prior. they both suffer from the same message, I've paid over 300.00 to have it fixed, to no avail.. I get the same error message. I will never buy or recommend a JVC product again

GR-DVX8 E04 safeguard mode...

samuel Douglas - 10th May 2004 13:11
Please include my name. GR-DVL805U is getting E04 errors. I have allready had one repair for about 150 bucks. Camera is only about 2 years old...Very dissapointing product...

GR-DVX8 E04 safeguard mode...
Re: JVC E04 safeguard mode... - Brian Jackson - 19th Apr 2004 2:34
Same problem here...owned for 6 months for sports filming, use it great then BOOM, E04. Cost to fix is almost as much as camera. JVC needs to come through.

Sunday, June 13, 2004

JVC camcorder problem

I have had a problem with the tape mechanism on my JVC gr-d30. I am not able to get the tape out. In reading through some of these forums, I am extremely concerned about the number of problems people are having realated to the tape mechanisms. My camcorder was 3-1/2 months old and not even hardly used when this came up. Of course the labor part of the warrenty was up. Estimate just to look at the camera was $75.00 plus shipping both directions.
I still have not been able to get my tape out. In cantacting Stacy as she requests above at JVC I got an even higher quote to 'look' at the camcorder. She even suggested I buy and analog camcorder to replace the JVC model (better indoor quality). Did not get a lot of help there. Since I can't see spending a minimum of $100.00 to repair a product that has an apperent defect in the design, I decided to Sony handycam yesterday. I give up on the JVC model. So the answer for me was to scrap the defective unit and purchase another brand.
Manufacturers seem to like for us to purchase the extended warranties. I guess it is a way to cover up defective equipment. If we have pre-paid to get the defective units fixed, then we are not squawking about them here in these forums.
I do have a suggestion for those with this problem. JVC won't fix the issue until the cost of 'NOT' fixing it exceeds the 'cost' of us grumbling to each other about it.
I have started going on to sites selling my camcorder that have customer reviews (such as Amazon). I review the camcorder explaining the problems I had with my unit. Even if we can't get JVC to step up to fix/replace the deffective units out there already, we can at least warn others who are in the market for a camcorder. My review on Amazon has already had 4-5 clicks that someone found the review useful. You don't have to purchase the item through them to provide a review. I am currently looking for other sites with customer review capabilities. I figure since I'm out $300.00 for the camcorder I can spend some time letting other folks know about my experiences.
2 others I have found are www.eopinions.com and www.nextag.com
-- john (John_vw@hotmail.com), June 09, 2004.

JVC camcorder problem

I notice on this forum that many people talk about the E04 errors and battery in safeguard mode problems. I too had these on a GR- DV9XE, but solved mine with a little investigation. They key to this problem is with the battery and it's connector. If all pins do not connect FULLY you will get this error. Especially on the smaller camcoders, the connectors are prone to dissapearing within the housing and/or twisting, resulting in a pin not connecting. This can be resolved by tapping on the side beside the connector or in more difficult situations by using a hook ended needle or a set of fine nose pliers to twist the connectors back to normal. Please be carefull though, as they are very easily broken. Also on some of the newer camcorders, a seal is sometimes left on the connectors and needs removed.
Good luck.
Anil....
-- Anil (aj@jagota.net), June 03, 2004.

JVC camcorder problem

Well, the JVC DVL820U camcorder that I bought to replace the previous JVC DVF-21U that broke down last year failed too! I should have swiched then to a better brand! Too bad I found this board after the purchase!
Anyhow, the machine does not latch when I try to push the tape in, but still try to close the tape loading mechanism with the cover up and gets jammed! Error 01 shows on the screen! A common problem judging from the number of jammed JVC camcorders offered for sale at a cheap price on ebay! Notice that no other brand of digital camcorder is offered for sale in a non-functional condition!!
This trick costed me the possibility of documenting al the new and interesting cars at the NYC show last month! And another argument with my wife!
I called the JVC service center in Wayne NJ where they hypothesized that the machine mechanism could have gotten out of phase and they suggested me to bring it in for service. Nice of them! But when my wife went there, again they quoted something like $ 260 (20$ more than last year, I guess they haven't headr the current inflation rate...) to fix it! Well, I am not paying that much, especially considering that differen brands, much more reliable machines can be purchased as new for little more! I also am very dissatisfied with the quality of the video of this machine, very grainy and unsharp, worse than the DVF-21U I had before! So another paperweight in my collection, which happens to consist of 2 JVC DV camcorders!
I will make sure to advise as many people I have against buying anything from JVC and I hope that the class action lawsuit that is being started succeeds so that it will serve as an example for this and any other company against ripping off good faith customers with shoddy, faulty and unreliable merchandise!
Regards to all
Antonio

-- Antonio Moroni (moronia.geo@yahoo.com), May 21, 2004.

RECURRENT HEAD CLEANING REQUIRED - DIGITAL NOISE PROBLEMS

After less than 20 total hours of use, my JVC GR-DVL920U MiniDV Digital Cybercam does not function correctly, nor do I have any confidence that it can be repaired to do so.
I purchased the camera as a gift for my husband in July of 2002. As new parents, we expected that we would want a camcorder to record important moments in our children´┐Żs infancy and toddlerhood. We have not been able to do so, as the camera has been out of commission or in the repair shop for most of the past year and one-half.
In September of 2003, after approximately 15 total hours of normal use, significant digital noise and a 'head cleaning required' message began to appear. We followed the prescribed procedure and cleaned the video heads with a MiniDV cleaning tape. The problem was not corrected, so we sought repair of the camcorder. A rebuild of the drum assembly, supply and takeup reels was performed by JVC- authorized repair center 'VCR Service, Inc.' in Elmhurst, IL.
Since then, we have recorded less than two hours of tape, and the digital noise problem has again reappeared.
I have never been so dissatisfied with such a major purchase. Does anyone have any insight or suggestions? At this point, the camera is all but unusable, as the recordings it takes are so scrambled.

-- Catherine Savage (catsav@ameritech.net), May 17, 2004.

JVC camcorder problem

Hola a todos. (Hi every one). I don't speak English as well as I wish. I fixed my camcorder RCA with the same problem (show an EO4 error + a message about removing and replacing the battery) All I did was to open the door, with my finger (the longer one) pull the heads cylinder (wich was interlocked) and released it. Now it works nicely as new. I hope this help. Regards.

-- Hector Macias G. (hmacs@mail.com), May 08, 2004.

JVC camcorder problem
JVC Camcorder. I borrowed the camera from my friend Amy only to have the tape jam up on me while I tried to tape something. The POS is exactly that a POS!!! Amy, your my best friend and I'm sorry I jammed up your recorder. Looks like I'm out a few bucks and probably won't be able to borrow a shovel from Amy again never mind her JVC camcorder. I ended up tapping the side of the tape holder rather sharply and the tape finally came out. I put her camera back in the bag and I promise you I will certainly not buy a JVC POS camcorder that's for sure. Just call me Lucky....
-- John L. Smith (Cttravelnut@aol.com), May 02, 2004.

JVC GR-D90U
I have the JVC GR-D90U and just last night, It wont turn on at all. I had no other problems with it before this. I would just go buy another camera, but I really can't afford it. I use my camera to make BMX vidoes and I need this thing to work again! www.tbc.batcave.net

-- Colt Szczygiel (tbcstanley@hotmail.com), April 24, 2004.

 



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